How to Contact Customer Service?

The best way to get in touch is by calling +1 888 457 66 56 or by emailing customerservice@oojo.com.

What are your opening hours?

Our working hours: Dedicated 24/7 Customer Support.

How can I make Booking Modifications, Cancelling the booking or Cancelling the flight?

If you need to request a cancellation for your flight with Oojo, get in touch with us at +1 888 457 66 56 or by emailing customerservice@oojo.com with your flight confirmation details.

How to Manage Booking?

You can Manage Your Booking on the Airline's Website, View your full itinerary, Select your seats,Purchase add-ons (upgraded seats, meals, etc.), Add baggage, Add a frequent flyer number, Add assistance (wheelchair, etc.) or Check-in and print your boarding pass.

Can I Check-In online?

Yes, You can often check-in directly on the airline's website up to 24 hours before departure for domestic flights and up to 48 hours before departure for international flights. If online check-In is not available, don't worry - you can check-in at the airport on the day of travel, where your boarding passes will be printed for you.

Do I require Transit Visas?

Depending on your nationality or where your passport has been issued, some countries will require travelers to obtain a transit visa in order to pass through the airport during a layover, for example, an Indian passenger holding an Indian passport transiting through Germany. It is extremely important that you research the visa requirements for both your destination country and any countries you may be passing through well in advance of travel.

Can I be denied boarding?

Yes, if your passport is valid for less than six months, your ID does not match the name or birth date on your booking or boarding pass exactly or you do not have the Visa, Transit Visa, or other documents required for your trip..

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